Frequently Asked Questions
What do I do if an item is delivered damaged?

Please fill out an RMA (Return Management Authorization) located on the Returns Tab to submit any damaged items.

How do I handle returns?

Please fill out an RMA (Return Management Authorization) located on the Returns Tab to submit any return requests.

What warranties are included on the equipment?

All products, if warrantied, are covered by vendor or manufacturer warranty. AFC Purchasing, LLC provides no warranties express or implied for any products. We will help facilitate warranty claims with appropriate manufacturer or suppliers if necessary or you can call the Vendor directly.

Who do I contact for warranty service?

Please contact purchasing@americanfamilycare.com for Corporate or purchasing@afcurgentcare.com for Franchise (Do not reach out to vendor directly)

Can I pay via ACH or credit card?

AFC Purchasing will accept ACH or credit card transactions as payment.

How can I track my order?

You can track your order through your account login. If you need to reset your login, contact purchasing@americanfamilycare.com

What if I want to order something not on the formulary?

Based upon historical purchasing orders, AFC has included all standard and frequently order materials. If you have a request for other items, please fill out a request form and submit to purchasing@americanfamilycare.com for Corporate or purchasing@afcurgentcare.com for Franchise.

What is required to be purchased through AFC Purchasing?

AFC holds our patients to a high standard of care in which the equipment provided has been approved for use in all centers. Equipment, supplies, medications and vaccines must be purchased through AFC Mart. Additionally, all Marketing materials and promotional items should be supplied through an approved vendor.

Who coordinates the delivery and installation for new clinics?

AFC Purchasing department

			Corporate: purchasing@americanfamilycare.com
			Franchise: purchasing@afcurgentcare.com
		
What are the pay terms?

Please see the Terms and Conditions page on our site.

What purchases require a deposit?

All purchases over $5,000 will require a 25% deposit upon ordering.

Who coordinates training for new equipment purchases?

AFC Purchasing department

			Corporate: purchasing@americanfamilycare.com
			Franchise: purchasing@afcurgentcare.com