Frequently Asked Questions
How do I contact AFC Purchasing?
You can contact the AFC Purchasing Department at firstname.lastname@example.org or call us directly at 1-866-AFCBUY4 (866-232-2894).
What is the process for ordering new equipment and / or new furniture for my clinic?
To place an order for new equipment or furniture, please contact The AFC Purchasing Department. The AFC Purchasing Dept. will contact the Vendor and create a quote for the items you are requesting. If the total exceeds $5000, a deposit of 30% is required before we place the order from the vendors. Once a quote is executed and required deposit provided, Purchasing will issue the purchase orders for those items.
How can I get a copy of my Invoices?
To obtain a copy of your Invoices; Login to your Account on the AFCMart.com, click on the "View Transactions" option and search for any invoice, once the invoice is located click on the "+" next to the invoice (the Invoice will open and display the details of the order), scroll down to the bottom and click on "print".
How can I pay my Invoices?
To pay your Invoices; Login to your Account on the AFCMart.com, click on the "Pay Open/Unpaid Invoices" option and you will see a list of all your Invoices, place a "check" in the box next to the invoice you wish to pay, go over to the "Payment Amount" box and enter the amount you wish to pay, scroll down to the bottom of the pay and click on "Make Payment".
Who do I contact for Invoice Inquiries?
You may contact AFC Purchasing Department to inquire about your invoice. We will initially walk you through your question and answer any questions we can. If we can't help you, we will contact Accounting and work with them to get your issue resolved as quickly as we can.
How can I apply my credits to any unpaid invoices on my account?
You may send an email to Denesa McCall at (email@example.com) and direct her as to how you want your credits applied and to which invoice# or you can contact AFC Purchasing Department and we will work with Accounting to get your credits applied for you.
How are credits applied to my account and can i see them?
All credits are handled by the Accounting Department and applied as a Credit Memo/Note to your account. To see your credits and how they are applied; login to your Account on the AFCMart.com, click on the "View Transactions" option (this is where all activity can be viewed). To view only credits, in the "Type" box, select the pull down arrow, and choose "Credit Note". This will filter all your credits so you can view them.
How do I handle returns?
To return an item, please make a copy of your packing slip and highlight the item you wish to return. Send an email to the AFC Purchasing Department and we will work with the vendor to return the item for you and issue the appropriate credit to your account. Please box up your return and we will send you a UPS Label from AFC Purchasing for your item.
What do I do if my Items are delivered damaged?
Please contact The AFC Purchasing Department.
What warranties are included on the equipment?
All products, if warrantied, are covered by vendor or manufacturer warranty. AFC Purchasing, LLC provides no warranties express or implied for any products. We will help facilitate warranty claims with appropriate manufacturer or suppliers if necessary or you can call the Vendor directly.
Who do I contact for equipment issues and /or warranty service?
Please contact The AFC Purchasing Department and we will contact the Manufacturer for you. However, you may be instructed to contact the Manufacturer to perform trouble shooting by their technical support group.
Can I pay via ACH or credit card?
AFC Purchasing will accept ACH or credit card transactions as payment.
How can I track my order?
To track your order, please contact The AFC Purchasing Department.
If I use my credit card for payment, when will charges be processed?
Orders are processed overnight and therefore charges should appear on your card within 24 - 48 hours.
What do I do if I ordered the wrong item?
Please contact The AFC Purchasing Department. If the order has already been processed and shipped, then The AFC Purchasing Department will initiate a return for that item and issue the appropriate credit to your account. You can place the order for the correct item on AFCMart.com.
What if I have a missing item on my order?
Please contact The AFC Purchasing Department. The item may be missing due to being discontinued or on back order by the Manufacturer.
What if I ordered an item that has been discontinued and is no longer available?
Please contact The AFC Purchasing Department if you are missing an item. The AFC Purchasing Department will check on the status of the item and if it has been discontinued, we will contact your clinic and provide you with alternative items to choose from the Vendor. If you choose to cancel the item, we will contact Accounting and have them issue a credit to your account.
What if the Quantity (QTY) of the Item on my order is more or less than what I ordered?
Please contact The AFC Purchasing Department. We will research your order and work with the Vendor to send the correct QTY or issue a return for the incorrect Qty, and contact Accounting to make the necessary adjustments to your account.
What do I do if I forgot or need my username and password reset?
Please contact The AFC Purchasing Department and we will send you your clinic username and password. Remember there is only one username and password assigned to each clinic.
I just received my shipment confirmation and one of my items are on backorder, what do i do?
Please contact The AFC Purchasing Department, we have the ability to monitor orders submitted through the AFCMart.com. If we notice an item is on B/O from the MFR for an extended period of time, we will contact your clinic and provide you with a status of the item as well as provide you with alternative items to choose for your clinic from at your discretion.
What if an Item I want is not on the AFC Marketplace, can it be added?
If you need an item that is not found on AFCMart.com, please contact The AFC Purchasing Department with the item details and a picture. If the item is approved, we can add it immediately and it will be available on the Marketplace by the next day.
What if I want to order an item not on the formulary?
Based upon historical purchasing orders, AFC has included all standard and frequently order materials. If you have a request for other items, please send the item details and picture in an email to the AFC Purchasing Department and we will have it added to the Formulary.
What items are required to be purchased through AFC Purchasing?
AFC holds our patients to a high standard of care in which the equipment provided has been approved for use in all centers. Equipment, supplies, medications and vaccines must be purchased through AFCMart.com. Additionally, all Marketing materials and promotional items should be supplied through an approved vendor.
Who coordinates the delivery and installation for new franchise clinics?
AFC Purchasing Department will provide this assistance.
What are the Payment terms?
Please see the Terms and Conditions page at the bottom of the AFCMart.com. Supplies: Payment due Net 20 from time of order. On the 20th day of the term, the payment will be automatically collected through the method identified on the application. Equipment: 30% Down, Net 20 from delivery/install. New Construction: 30% Down, Net 10 from delivery/install. This includes the supply portion as well. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased.
Is financing available for the start-up equipment order?
Equipment Financing determined by Accounting Department.
What purchases require a deposit?
All purchases over $5,000 will require a 30% deposit upon ordering and execution of the quote.
Who coordinates training for new equipment purchases?
AFC Purchasing Department will provide this assistance.
What if I can't access AFCMart.com to place an order?
If you can't get to the Marketplace from your browser, please contact The AFC Purchasing Department. It is a possibility that the Marketplace website could be having some technical issues and we would need to report the issue and get it resolved as soon as possible.
How do I order vaccines?
To order vaccines from GSK and/or VaxServe you must have an account setup. Please contact AFC Purchasing Department and we will forward you the necessary forms needed from the Vendor to be completed. Once your account is setup you will order vaccines directly from GSK and VaxServe.